Terms and conditions
Terms and conditions
Inquiries and reservations are accepted via our web site, by mail, e-mail, fax or in person at the hotel reception. When booking through this website, the user confirms acceptance of these General Terms in its entirety. Everything stated hereafter becomes legally binding, both for the customer and for D-Resort Šibenik. When booking, the customer is required to give all the information. To make the reservation considered valid user must guarantee booking by a valid credit card. Credit card is used only as a guarantee; the payment is made upon arrival at the reception, by credit card or cash. Facility reserves the right to pre-authorize a credit card for the full price of your whole stay. Your personal data, as well as information about your credit card, are fully protected. Data transmission takes place via a secure server. Check-in time is from 15:00 and check-out by 12:00 hours. All bookings made via the Internet reservation system are considered valid only upon confirmation of reservation by the central sales office of D-Resort Šibenik. Notification / confirmation of the reservation must be presented at check-in. The reservation can be confirmed online or by e-mail. All services are charged at the hotel reception before departure.
- THE SECURITY OF ONLINE PAYMENTS
D-Resort Šibenik uses Wordline SaferPay for online payments. Wordline SaferPay is a secure system for online payments, real time credit and debit card payments and other payment methods. Wordline SaferPay ensures the buyer and the merchant with the secure card data entry and transfer which is also confirmed by PCI DSS certificate.
- TOURIST TAX
In accordance with the regulations governing the payment of tax, the customer is required to pay the tourist’s residence tax when paying for their accommodation. The Tourist tax in the Republic of Croatia varies from destination to destination, to which you are travelling. Children under 12 years are not paying while children between 12 and 18 years have a 50% discount. The amount must be paid upon payment of the cost. The amount of paid tax is clearly specified on the invoice issued to the user upon calculation and payment of services. The amount of tourist tax is determined by decision of Croatian Government.
- CANCELLATION POLICY AND NO SHOWS
From 26.04. till 01.11. Cancellations received up to 3 days prior to arrival: no charges will apply.
Cancellations received within 2 days prior to arrival: 100% of the total stay will be charged.
No show, early departure, or reduction of stay: 100% of the total stay will be charged.
Presidential Suite and Exclusive Sea View Villa: A non-refundable deposit of 30% of the total stay is required at time of booking. The rest of the balance, equal to 70%, will be charged 2 days before the arrival date.
Cancellations are valid only in written form.
In case of advance purchase rate:
Full advance payment with nonrefundable policy at the time of booking. Full amount of the reservation will be charged on your credit card shortly after the booking is confirmed. Reservation cannot be cancelled or modified. Credit card will be charged for the full amount in Croatian Kuna per exchange rate of Croatian National Bank on the day of payment. All prices include VAT and breakfast. City tax is not included.
- FACILITY CATEGORIZATION
The authorized bodies of the Ministry of Tourism, in accordance with applicable legislation categorize facility and accommodation of Hotel D-Resort Šibenik.
- GUESTS DUTIES AND OBLIGATIONS
The guest is obliged to supply and carry all personal documents necessary for arrival and departure to the units Hotel D-Resort Šibenik. The client is required to abide by the rules and regulations prescribed by the Hotel D-Resort Šibenik. The client is required prior to arrival to check the visa regime between the Croatian and the country of origin, and check whether it is required any additional travel document for his entry and stay in the Republic of Croatia.
D-Resort Šibenik reserves the right, and client hereby authorize the Company to charge given credit or debit card for any damages incurred to client room or to the property during client stay or for any items that are missing form room after client check out.
- THE RIGHT OF OBJECTION
Should the services provided not be satisfactory, the customer can file a written complaint. Every customer has a right to complain for the service that was paid but unfulfilled. Every customer – reservation holder, files a separate complaint. The guest is required to cooperate with staff with a good faith to rectify the problem.
The procedure for making a complaint:
The guest is required immediately to inform inadequate service at Front Office or to notify the hotel D-Resort Šibenik in writing by e-mail: firstname.lastname@example.org or at following address: Obala Jerka Šižgorića 1, 22000 Šibenik. D-Resort Šibenik will confirm receipt of written complaint and respond to the complaint within 15 days of filing the complaint.
Any disagreements should be settled in a satisfactory manner for both parties, and if a solution cannot be reached, territorially competent court will be accepted.
- PROTECTION OF PERSONAL DATA
Name, address, email address, phone number and / or fax, payment, invoices, and other data necessary for providing customer service. At any time, the customer can unsubscribe from our mailing list an explicit statement, after which the D-Resort Šibenik will not use your data.
The purpose of the obtaining data
All the information obtained from used exclusively for the most effective response to the guest’s request, ensure the provision of the required services, the promotion of our services, our internal statistical analysis, the possibility of sending publications, brochures, and other promotional materials. D-Resort Šibenik ensures that the collected data be used only for such purposes.
In the moment when the customer submits its data, he/she agrees to contact him/her and get on our mailing list. The moment of entering your data constitutes your agreement to the contact.
Cookies and Internet technologies
As is the case with many other portals, and our can use “cookies” and other technologies that simplify our delivery of content depending on the areas of interest of the customer, processing reservations or requests, and / or analyzing the characteristics of your visit. Cookies by themselves cannot be used for the detection of personal identity
Protection of Children’s Personal Data D-Resort
D-Resort Šibenik does not intend to collect personal information from persons under the age of 14 years. Personal data of the child and the parents will be deleted from our database if the parents request it. A parent or guardian has the right to always request access to any personal information about your child that we got from one of our sites or remove the data (if the data is still in our database) and / or prohibit our future collection and use of information about your child. If you are a parent and wish to exercise this right, please contact us.
Change the Data and the Right to be forgotten
At any time, the customer can request a review of their personal data, as well as to update, correct or completely delete all data. In the event of a need to file complaint and resolve consumer disputes online, you can use the Platform for Online Consumer Dispute Resolution. You can access the platform and all necessary information via the link https://ec.europa.eu/odr.