VILLA DUBROVNIK d.d., Branch for Tourism ŠIBENIK, hotel and travel-agency stock company
Obala Jerka Šižgorića 1, 22000 Šibenik (Grad Šibenik), Republic of Croatia

Business banks:
Nova hrvatska banka d.d., IBAN: HR2325030071111003943, SWIFT: VBCRHR22
Erste&Steiermarkische Bank d.d., IBAN: HR0324020061500130582, SWIFT: ESBCHR22

PIN: 66669628743

VAT identification number: HR66669628743

Share capital: 13.123.058,00 EUR, number of shares 1.009.466, nominal amount per share 13,00 EUR

Tourist agency:
Tourist agency VILLA DUBROVNIK d.d., Branch for Tourism Šibenik, hotel and travel-agency stock company
Manager of agency: Jelena Agić
Capacity in which the manager acts and authorizations: Front desk manager and agency business responsible

Tourist agency contact:
mail: reception@dresortsibenik.com
tel: +385 22 331 452, fax: +385 22 246 700

Tourist agency working hours: 0:00 – 24:00

Competent body which officially supervises the activities of the tourist agency
Ministry of Tourism, Independent Sector of Tourism inspection, Trg Republike Hrvatske 8/I, Zagreb
e-mail: turisticka.inspekcija@mint.hr

Notice on filling a written complaint

Pursuant to Article 10, paragraph 1, item 10 of the Hospitality Industry Act (Official Gazette Nos. 85/15, 121/16, 99/18, 25/19, 98/19, 32/20, 42/20, 126/21, 152/24), and pursuant to Article 10 of the Consumer Protection Act (Official Gazette Nos. 19/22, 59/23), we inform our guests (consumers) that a complaint regarding the quality of our services may be submitted at the reception desk of the Hotel, where a written confirmation of receipt will be provided without delay.

Alternatively, a written complaint may be sent by post to the following address:

VILLA DUBROVNIK d.d Podružnica za turizam ŠIBENIK
OBALA JERKA ŠIŽGORIĆA 1
22 000 ŠIBENIK

Or through electronic address, on e-mail: info@dresortsibenik.com

We will provide a written response to the consumer’s complaint within 15 days from the date of receipt of the complaint and will maintain and keep a record of guest complaints for one year from the date of receipt of the written complaint.

VILLA DUBROVNIK d.d. Podružnica za turizam ŠIBENIK